Blog Archive

Wednesday, January 18, 2017

People Do Not Fail, Processes Fail: The Five W's and the Troubleshooter's Five Whys?

interrogative word:[3]
  • What happened?
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  • Who(m) is involved?
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  • Where did it take place?
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  • When did it take place?
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  • Why did that happen?
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Some authors add a sixth question, “how”, to the list, though "how" can also be covered by "what", "when", or "where":[3]
  • How did it happen?
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  • Why does the car not start?
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  • Why is the battery dead?
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  • Why is the alternator not working?
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  • Why is the alternator belt broken?
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  • Why was routine maintenance not done?
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